I purchased a Chest Binder from Tynor (Australian Healthcare Supplies) after taking the precaution of making a
phonecall to them, and relying on their so-called expert advice on sizing. The product arrived one size too large and was entirely unsuitable. Despite this being entirely their error, they refused to accept a return, citing irrelevant policies and dismissing their responsibility by claiming their advice was merely 'general.'
First, they claimed the product should be used under a physician’s direction—completely unrelated to the fact that they gave me the wrong size. Then, they used a “sanitary/health” excuse to deny the return, even though Australian Consumer Law states that hygiene policies do not override consumer rights when a product is unfit for its intended purpose. Finally, they mentioned a restocking fee—something that does not apply when a refund is legally required.
This company hides behind restrictive policies to avoid taking responsibility for their mistakes. If you value your rights as a consumer, avoid Tynor (Australian Healthcare Supplies) at all costs—they will not support you if something goes wrong. Before purchasing, I strongly recommend researching other customer reviews, as I have since found many similar complaints regarding sizing and product quality issues.
I have injured my hand above my thumb painful for several months now. Dr suggested splint to immobilise. Chose this option from your site - does exactly as it should. Excellent quality as well highly recommend.
I've only been wearing the splint for a two weeks , a couple of hours on each foot each day, because I'd noticed that my big toes are starting to slide into the second toe (no bunion as yet). I believe there is a slight difference in both big toes from wearing the splint, and my feet feel better for it.
I bought this for my 91 yr old brother who is in a nursing home. I have bought 2 for myself over the past couple of years and love them. Has made mt walking so much easier and helps a lot with my pain. I would be lost without it. I love the elbow support. I left one with my brother to try for a week and it was perfect for him. So yes we bought one for him. He loves that it has the elbow attachment with the velcros strap and now he says he is no longer loosing his walking stick when he goes out. Thank you tynor for such an amazing walking stick.