Frequently Asked Questions
Where is Australian Healthcare Supplies?
The Australian Healthcare Supplies warehouse is at 3/7 Weedon Road, Forrestdale, WA 6112, Australia.
What is the meaning of Universal size or One-size-fits-all?
"Universal size" or "One-size-fits-all" generally refers to a single product size designed to fit a wide range of body types and sizes.
While these products are intended to fit most people, it's important to note that individual body shapes and sizes can vary significantly. Not all "one-size-fits-all" products may fit everyone comfortably. For this reason, we recommend checking the size chart for the specific product before purchasing, as it may provide additional guidance on whether the item will fit you well.
Do you provide any kind of medical advice?
We may provide information on our products and their uses; we would not provide medical advice or diagnose any medical conditions. You must seek advice from a qualified healthcare professional for health concerns.
How to get informed about any special offers?
If you are interested in staying informed about any special offers or promotions that we may have, one way to do so is by signing up for our newsletter.
Do you have any product guides?
Many products come with user manuals or guides to help customers understand how to use them properly. Generally, reviewing the user manual before using any new product is always a good idea to ensure you use it safely and correctly.
Do you have any physical stores in Australia?
Certainly! AHS products can be found in local authorized pharmacies across Australia. To check the availability of any specific AHS product, please contact us; we will gladly assist you.
How to check my order status?
To check the status of your order, you can follow these steps:
Can I change my order?
Indeed, to change your order, please call us on 08 6186 0001 as soon as possible. If your order has yet to be dispatched, we can change it. However, if your order has already been shipped, we cannot change it. We will accommodate your request to change your order.
Do you ship only in Australia or worldwide?
We ship all over Australia and New Zealand. Also, our shipment can be made worldwide.
What is the standard shipping time for my order?
Within Australia, standard post. It takes 1-4 business days for the Australia post express post and 3-11 business days for the parcel post-delivery. Toll priority is our fastest shipping option which only takes 1-2 business days.
Do you deliver on off days?
Unfortunately, we only ship on working days. Only Monday to Friday before 12 pm.
Do you have a “Buy Now, Pay Later” option?
You can use the “Buy Now, Pay Later” option with AfterPay and PayPal in 4.
Do you have any “Express Delivery” option?
Besides our standard delivery option, we have an “Express Delivery Option.” Toll priority is our fastest shipping option which takes 1-2 business days.
Is there any discount facility for non-profit/bulk or corporate orders/sports team orders?
Australian Healthcare Supplies always welcomes bulk corporate orders and have compromising policies for non-profit organizations. Please apply here with all the details.
Our Sales team will contact you with all the details- https://tynor.com.au/pages/ws-account-create
Can I buy directly from your physical store?
Yes, by appointment only. Call 08 6186 0001 to make an appointment.
If I want to cancel my order, how will I do it?
Please call us on 08 6186 0001 as soon as possible before the order is dispatched, However, if your order has already been dispatched, unfortunately, we cannot cancel.
How can I place order through NDIS?
To place an order through NDIS (National Disability Insurance Scheme), you can follow these steps:
How do I choose the right size for a product?
Each product page on our website includes a sizing guide to help you choose the correct size. If you need further assistance, please contact our customer support.
How do I return the product if it is damaged/does not fit properly?
We always try to ship the product with utmost care and safety. It is unfortunate if this kind of thing happens to you. In such cases, please open an issue here - https://tynor.returnscenter.com/
Do you have any exchange options?
We have 30 days return/ exchange policy. Some products like compression socks, hernia belts, and fracture aids are excluded. Yes, open case here: https://tynor.returnscenter.com/
Where can I see the return policy?
You can see our return policy in this link: https://tynor.com.au/pages/return-policy
What payment methods do you accept?
We accept standard payment methods, including cash, credit/debit cards, bank transfers, PayPal, and AfterPay.
Should I pay the TAX or VAT?
All of our prices on the website are inclusive of required VAT and Taxes.