Terms & Conditions
Tynor Australia Pty Ltd — Standard Terms & Conditions of Sale ("this Agreement")
Last updated: August 2026
1. Definitions
In this Agreement:
- the "Customer" means any person who places an Order with Tynor Australia Pty Ltd, and where an Order is placed or funded by a third party on behalf of an end user, includes that third party in accordance with clause 9;
- the "End User" means the person for whose use the Goods are supplied, where that person is not the Customer;
- the "Goods" means any items sold or supplied by Tynor Australia Pty Ltd under an Order;
- "Powered Mobility Device" means any electric wheelchair, mobility scooter, or other battery-powered mobility product, together with its batteries, charger and control system;
- "Tynor Australia", "we", "us" or "our" means Tynor Australia Pty Ltd (ACN 632 237 346), trading as Australian Healthcare Supplies, of 3/7 Weedon Road, Forrestdale WA 6112;
- an "Order" means any request or order to purchase the Goods; and
- the "Parties" means the Customer and Tynor Australia.
2. Validity of this Agreement
2.1 This Agreement is the only form of contract between the Parties, and any Customer terms and conditions will not apply unless expressly agreed in writing. By submitting an Order through our website or any of our sales channels, the Customer agrees that this Agreement applies in priority over any other agreement between the Parties, except previously agreed Tynor Australia credit account terms which, where a conflict arises, take precedence over this Agreement.
2.2 Any Order is subject to acceptance by Tynor Australia. We are not obliged to accept any Order or to justify a refusal. Receipt of payment for Goods does not in itself constitute acceptance of the Order.
2.3 We may vary this Agreement from time to time by publishing updated terms and conditions on our website.
3. The Goods
3.1 Descriptions and specifications for the Goods are set out on our website at the time of the Order.
3.2 If any Goods are unavailable or out of stock, we may cancel the Order in whole or in part and refund any monies paid, issue a credit note, or otherwise vary the Order with the Customer's approval.
3.3 While we take care to ensure that displayed product information is correct, manufacturers may occasionally alter product specifications, and actual packaging and materials may contain more or different information than shown on our website. Many of the Goods are medical devices. We recommend that you do not rely solely on the information presented and that you always read all labels, warnings and directions before using a product, and consult a qualified healthcare professional where appropriate. For more information about a specific product, please contact us.
3.4 Discounted or sale prices apply only to products purchased online through www.tynor.com.au.
4. Pricing and GST
4.1 Current prices for Goods are available on our website and may change from time to time. A delivery charge may be payable in addition to the price of the Goods, which will be notified to the Customer before the Order is submitted. All prices are quoted in Australian Dollars (AUD).
4.2 Prices displayed to retail customers on the website are inclusive of GST. Prices quoted to wholesale or trade customers may be exclusive of GST, in which case GST will be shown separately and charged in accordance with the regulations in force at the time of the Order.
4.3 Certain medical aids and appliances are GST-free under the A New Tax System (Goods and Services Tax) Act 1999. Where a GST-free classification applies, this will be reflected on the tax invoice issued for the Order.
4.4 Occasionally an error may cause a published or advertised price to be incorrect, in which case Tynor Australia is under no obligation to honour the incorrect price and may cancel the Order and refund any monies paid.
4.5 All Orders may be subject to credit or security checks.
5. Payment
5.1 Payment may be made by any of the methods listed at checkout. Bank or electronic funds transfers must include the Order reference number as the payment reference and be made to:
Account Name: Tynor Australia Pty Ltd
BSB: 086-006
Account Number: 769471119
5.2 We reserve the right to charge interest on late or overdue payments by a Customer holding a credit account.
5.3 Quotations are valid for 30 days from the date of issue unless otherwise stated, and are subject to stock availability at the time the Order is confirmed.
6. Delivery
6.1 Delivery prices and options are listed on our website and are subject to change from time to time. Full delivery terms are set out in our Shipping Policy, which forms part of this Agreement.
6.2 Certain large, heavy or bulky items — including all Powered Mobility Devices — and deliveries to remote or offshore locations (including Tasmania), may attract higher delivery charges and longer delivery times. These will be confirmed with the Customer after an Order has been placed. Free shipping offers do not apply to these items.
6.3 Large items are delivered by dedicated freight carriers to the door or kerbside at ground level. Delivery does not include carrying items upstairs or through restricted access, and does not include assembly, installation or set-up. Someone must be present to accept and sign for delivery. It is the Customer's responsibility to confirm that the delivery address has adequate access before placing an Order.
6.4 We will use reasonable endeavours to ensure our delivery agents meet delivery estimates, but we cannot be held liable for any delay in delivery beyond our reasonable control.
6.5 Risk in the Goods passes to the Customer on delivery, but title does not pass until payment has been made in full. Customers should notify us immediately if Goods are delivered in damaged or soiled packaging.
6.6 If the Customer does not accept delivery when the Goods are ready, or delivery cannot be effected because the Customer has not provided appropriate instructions or access, risk in the Goods passes to the Customer, the Goods are deemed delivered, and we may store the Goods until actual delivery. The Customer will be liable for related costs such as re-delivery and storage.
7. Pre-Orders and Backorders
7.1 Where Goods are advertised as available for pre-order or on backorder, the expected dispatch date shown on the product page is an estimate based on information from our supplier and is not a guaranteed date.
7.2 We will notify the Customer if an expected dispatch date changes materially. Where a pre-order or backorder is delayed by more than 30 days beyond the estimate provided at the time of the Order, the Customer may cancel the Order and receive a full refund of any amounts paid.
7.3 Deposits taken on pre-orders are applied to the purchase price and are refundable in accordance with clause 7.2 or where we are unable to supply the Goods.
8. Powered Mobility Devices and Battery-Powered Goods
8.1 Powered Mobility Devices are supplied on the basis that the Customer and, where applicable, the End User have satisfied themselves as to the suitability of the device. We strongly recommend that an occupational therapist or other qualified healthcare professional assesses suitability, seating dimensions and control requirements before an Order is placed. We do not provide clinical assessment or prescription services and do not warrant that a device is clinically suitable for any particular person.
8.2 Specifications such as speed settings, control functions and seating dimensions are as published by the manufacturer. Some functions are fixed by the manufacturer and cannot be altered by us or by the user. Where a specific control or programming capability is required, the Customer must confirm this with us in writing before placing an Order.
8.3 The Customer must use only the charger and batteries supplied or approved by the manufacturer. Use of non-approved chargers or batteries, exposure to water, or charging or storage contrary to the manufacturer's instructions may create a safety hazard and will void the manufacturer's warranty.
8.4 Powered Mobility Devices must not be disassembled, modified, or repaired by the Customer, the End User, or any third party without our prior written consent. Repairs or modifications carried out without consent will void the manufacturer's warranty, and we will not be liable for the cost of any such work.
8.5 Batteries and battery-powered Goods are classified as dangerous goods for transport. The Customer must not return these Goods by ordinary post. Where a return is approved, we will arrange compliant freight.
8.6 Warranty terms applying to Easwe Powered Mobility Devices are set out on our Warranty page, which forms part of this Agreement in respect of those Goods.
9. Third-Party Payers, NDIS and Care Providers
9.1 Where an Order is placed or funded by a third party — including an NDIS plan manager, support coordinator, aged care or home care provider, insurer, employer, or family member — on behalf of an End User, that third party is the Customer for the purposes of this Agreement and is responsible for payment.
9.2 The Customer warrants that it has the authority of the End User to place the Order, and that the Goods ordered have been selected with regard to the End User's needs. Where the Customer relies on an assessment or recommendation by a healthcare professional, responsibility for that assessment rests with the Customer and the assessing professional, not with Tynor Australia.
9.3 Rights of return, exchange and warranty claim under this Agreement are exercisable by the Customer. We will accept a warranty claim or return request initiated by the End User where the Customer has confirmed in writing that the End User is authorised to do so. Any refund will be made to the original payer.
9.4 Return, exchange and warranty periods run from the date of delivery and are not extended by any internal approval, funding, assessment or handover process of the Customer or any funding body.
9.5 We do not determine eligibility for NDIS, aged care or other funding, and we make no representation that any Good will be approved or reimbursed under any funding arrangement. Orders are supplied subject to the End User's plan and the approval of the relevant funding body, and payment remains due in accordance with clause 5 regardless of the outcome of any funding decision.
9.6 Where an invoice is issued to a third-party payer, the Customer must provide accurate billing details, including any purchase order or participant reference required for payment. Delays caused by incomplete or incorrect billing information do not extend the time for payment.
10. Returns, Warranties and Consumer Guarantees
10.1 Goods may be returned for a refund, exchange or replacement within 30 days, provided they are returned unused, in saleable condition and in their original packaging. A restocking fee of up to 15% may apply. For hygiene reasons, certain Goods cannot be returned, and certain special-order or last-in-line Goods may be non-returnable; these will be flagged accordingly on our website. The cost of returns may be refunded in whole or in part at our discretion. Full details are set out in our Returns Policy.
10.2 Goods that are damaged in transit must be reported to us within 5 days of delivery, with photographs of the damage and the packaging, so that a carrier claim can be lodged within the carrier's claim window. Goods that are missing, faulty or defective may be replaced, repaired, refunded or exchanged at our discretion, provided we are informed in writing within a reasonable time.
10.3 Where a return is required due to a verified manufacturing fault, or a major failure under the Australian Consumer Law, we bear the reasonable cost of return freight and will arrange or reimburse the collection. Where Goods are returned for change of mind, or are assessed and found to have no fault, return freight is at the Customer's cost.
10.4 Clauses 10.1 to 10.3 do not apply to any defect caused by the Customer's or End User's fault, negligence, misuse, accident, or failure to follow manufacturer instructions, or to any defect arising from repairs or modifications carried out contrary to clause 8.4.
10.5 Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy that the Customer has under the Australian Consumer Law or any other law that cannot lawfully be excluded. Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where the Customer is a consumer, the Customer is entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage, and to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
11. Termination
11.1 We reserve the right, by notice to the Customer, to cancel or suspend any Order where payment has not been received in accordance with clause 5.
11.2 We may terminate this Agreement if the Customer cannot pay its debts, becomes bankrupt, has a winding-up order made, or has an administrator, liquidator or receiver appointed over the whole or a substantial part of its assets.
11.3 We may suspend or terminate performance of this Agreement where supply or delivery of the Goods is affected by matters outside our reasonable control, including force majeure, act of God, adverse weather, and government intervention, sanction or legislation.
12. Limitation of Liability
12.1 Subject to clause 10.5 and to the maximum extent permitted by law, Tynor Australia will not be liable for any indirect or consequential loss or damage suffered by the Customer or End User, including loss of business, business interruption, or loss of time, arising from the use or purchase of the Goods.
12.2 Nothing in this clause 12 limits or excludes any liability that cannot be limited or excluded under the Australian Consumer Law or any other applicable law.
13. Intellectual Property and Privacy
13.1 The Goods, and the content on our website, may be subject to copyright and other intellectual property rights (whether owned by Tynor Australia or a third party). The Customer agrees not to breach or infringe those rights and to indemnify Tynor Australia against any such breach.
13.2 The Customer's data protection and privacy rights are set out in our Privacy Policy, available on our website.
14. Governing Law
14.1 This Agreement is governed by the laws of Western Australia, and the Parties submit to the non-exclusive jurisdiction of the courts of Western Australia.
14.2 Each right or obligation in this Agreement is distinct and severable. If any is declared invalid, illegal or unenforceable, the remainder continues in full force and effect to the fullest extent permitted by law.