Terms & Conditions
Tynor Australia Pty Ltd — Standard Terms & Conditions of Sale ("this Agreement")
Last updated: June 2026
1. Definitions
In this Agreement:
- the "Customer" means any person who places an Order with Tynor Australia Pty Ltd;
- the "Goods" means any items sold or supplied by Tynor Australia Pty Ltd under an Order;
- "Tynor Australia", "we", "us" or "our" means Tynor Australia Pty Ltd (ACN 632 237 346) of 3/7 Weedon Road, Forrestdale WA 6112;
- an "Order" means any request or order to purchase the Goods; and
- the "Parties" means the Customer and Tynor Australia.
2. Validity of this Agreement
2.1 This Agreement is the only form of contract between the Parties, and any Customer terms and conditions will not apply unless expressly agreed in writing. By submitting an Order through our website or any of our sales channels, the Customer agrees that this Agreement applies in priority over any other agreement between the Parties, except previously agreed Tynor Australia credit account terms which, where a conflict arises, take precedence over this Agreement.
2.2 Any Order is subject to acceptance by Tynor Australia. We are not obliged to accept any Order or to justify a refusal. Receipt of payment for Goods does not in itself constitute acceptance of the Order.
2.3 We may vary this Agreement from time to time by publishing updated terms and conditions on our website.
3. The Goods
3.1 Descriptions and specifications for the Goods are set out on our website at the time of the Order.
3.2 If any Goods are unavailable or out of stock, we may cancel the Order in whole or in part and refund any monies paid, issue a credit note, or otherwise vary the Order with the Customer's approval.
3.3 While we take care to ensure that displayed product information is correct, manufacturers may occasionally alter product specifications, and actual packaging and materials may contain more or different information than shown on our website. Many of the Goods are medical devices. We recommend that you do not rely solely on the information presented and that you always read all labels, warnings and directions before using a product, and consult a qualified healthcare professional where appropriate. For more information about a specific product, please contact us.
3.4 Discounted or sale prices apply only to products purchased online through www.tynor.com.au.
4. Pricing and GST
4.1 Current prices for Goods are available on our website and may change from time to time. A delivery charge may be payable in addition to the price of the Goods, which will be notified to the Customer before the Order is submitted. All prices are quoted in Australian Dollars (AUD).
4.2 Prices displayed to retail customers on the website are inclusive of GST. Prices quoted to wholesale or trade customers may be exclusive of GST, in which case GST will be shown separately and charged in accordance with the regulations in force at the time of the Order.
4.3 Occasionally an error may cause a published or advertised price to be incorrect, in which case Tynor Australia is under no obligation to honour the incorrect price and may cancel the Order and refund any monies paid.
4.4 All Orders may be subject to credit or security checks.
5. Payment
5.1 Payment may be made by any of the methods listed at checkout. Bank or electronic funds transfers must include the Order reference number as the payment reference and be made to:
Account Name: Tynor Australia Pty Ltd
BSB: 086-006
Account Number: 769471119
5.2 We reserve the right to charge interest on late or overdue payments by a Customer holding a credit account.
6. Delivery
6.1 Delivery prices and options are listed on our website and are subject to change from time to time.
6.2 Certain large, heavy or bulky items, and deliveries to remote or offshore locations (including Tasmania), may attract higher delivery charges and longer delivery times. These will be confirmed with the Customer after an Order has been placed.
6.3 We will use reasonable endeavours to ensure our delivery agents meet delivery estimates, but we cannot be held liable for any delay in delivery beyond our reasonable control.
6.4 Risk in the Goods passes to the Customer on delivery, but title does not pass until payment has been made in full. Customers should notify us immediately if Goods are delivered in damaged or soiled packaging.
6.5 If the Customer does not accept delivery when the Goods are ready, or delivery cannot be effected because the Customer has not provided appropriate instructions or access, risk in the Goods passes to the Customer, the Goods are deemed delivered, and we may store the Goods until actual delivery. The Customer will be liable for related costs such as re-delivery and storage.
7. Returns, Warranties and Consumer Guarantees
7.1 Goods may be returned for a refund, exchange or replacement within 30 days, provided they are returned unused, in saleable condition and in their original packaging. A restocking fee of up to 15% may apply. For hygiene reasons, certain Goods cannot be returned, and certain special-order or last-in-line Goods may be non-returnable; these will be flagged accordingly on our website. The cost of returns may be refunded in whole or in part at our discretion. Full details are set out in our Returns Policy.
7.2 Goods that are damaged on delivery must be reported to us within 24 hours. Goods that are missing, faulty or defective may be replaced, repaired, refunded or exchanged at our discretion, provided we are informed in writing within a reasonable time.
7.3 Clauses 7.1 and 7.2 do not apply to any defect caused by the Customer's fault, negligence, misuse, or failure to follow manufacturer instructions.
7.4 Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy that the Customer has under the Australian Consumer Law or any other law that cannot lawfully be excluded. Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where the Customer is a consumer, the Customer is entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage, and to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
8. Termination
8.1 We reserve the right, by notice to the Customer, to cancel or suspend any Order where payment has not been received in accordance with clause 5.
8.2 We may terminate this Agreement if the Customer cannot pay its debts, becomes bankrupt, has a winding-up order made, or has an administrator, liquidator or receiver appointed over the whole or a substantial part of its assets.
8.3 We may suspend or terminate performance of this Agreement where supply or delivery of the Goods is affected by matters outside our reasonable control, including force majeure, act of God, adverse weather, and government intervention, sanction or legislation.
9. Limitation of Liability
9.1 Subject to clause 7.4 and to the maximum extent permitted by law, Tynor Australia will not be liable for any indirect or consequential loss or damage suffered by the Customer, including loss of business, business interruption, or loss of time, arising from the use or purchase of the Goods.
9.2 Nothing in this clause 9 limits or excludes any liability that cannot be limited or excluded under the Australian Consumer Law or any other applicable law.
10. Intellectual Property and Privacy
10.1 The Goods, and the content on our website, may be subject to copyright and other intellectual property rights (whether owned by Tynor Australia or a third party). The Customer agrees not to breach or infringe those rights and to indemnify Tynor Australia against any such breach.
10.2 The Customer's data protection and privacy rights are set out in our Privacy Policy, available on our website.
11. Governing Law
11.1 This Agreement is governed by the laws of Western Australia, and the Parties submit to the non-exclusive jurisdiction of the courts of Western Australia.
11.2 Each right or obligation in this Agreement is distinct and severable. If any is declared invalid, illegal or unenforceable, the remainder continues in full force and effect to the fullest extent permitted by law.