Dispatch Times
Most orders received today are dispatched the same or next business day (business days exclude Saturday, Sunday and public holidays). Larger orders and bulky goods may require additional time.
- Standard stocked items: dispatched within 1–2 business days.
- Electric wheelchairs, mobility scooters and other large mobility equipment: dispatched within 2–5 business days, as these items require additional handling and freight booking.
- Pre-order and backorder items: the expected dispatch date is shown on the product page at the time of ordering.
As our customer, you must ensure the correct delivery address is entered at checkout. Parcels returned to us as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Postage charges paid for the original dispatch are not refundable.
Shipping Charges
Small parcels — free standard shipping over $99
- Free standard shipping applies Australia-wide to retail orders over $99 where the order consists of small parcel items only (under 500 g).
- Standard shipping costs are calculated automatically at checkout for orders under $99.
- Cancelling items, combining orders, or changing your shipping address, speed or preference may affect free shipping eligibility.
Bulky and oversized goods — shipping charges apply
Free shipping does not apply to bulky or oversized goods, regardless of order value. These items are shipped by dedicated freight carriers and shipping is charged separately, calculated at checkout or quoted before your order is confirmed.
Bulky and oversized goods include, but are not limited to:
- Electric wheelchairs and powered mobility devices
- Mobility scooters
- Spare batteries, chargers and mobility accessories shipped separately
- Walking frames, walkers and walking aids
- Cervical and orthopaedic pillows
- Traction kits and larger rehabilitation equipment
- Any item weighing over 500 g or exceeding standard parcel dimensions
- All wholesale, trade and bulk orders
Free shipping promotions apply to retail orders only. Free shipping thresholds are subject to change at any time, including during promotional and sale periods.
Express shipping
Express shipping costs vary depending on the product and delivery address, and are calculated at checkout. Express shipping is not available on bulky or oversized goods.
Delivery of Electric Wheelchairs, Scooters and Large Mobility Equipment
Large mobility equipment is delivered by dedicated freight carriers rather than standard post. The following applies to these deliveries:
- Delivery is to your door or the kerbside at ground level. Carriers are not able to carry items upstairs, into rooms, or through restricted access points.
- Someone must be present to accept and sign for the delivery. These items cannot be left unattended. If nobody is available, the carrier will leave a card and a re-delivery fee may apply.
- Assembly, installation and set-up are not included. Easwe wheelchairs arrive substantially pre-assembled, and we provide free set-up guidance by phone, email or video call.
- Please check access before ordering — narrow doorways, steps, steep driveways and lift dimensions can affect delivery. Contact us if you are unsure.
- Delivery to remote areas, offshore locations and Tasmania may attract higher charges and longer transit times, which we will confirm with you before dispatch.
Lithium Battery and Dangerous Goods Handling
Electric wheelchairs, mobility scooters and spare batteries contain lithium-ion batteries, which are classified as dangerous goods for transport purposes. As a result:
- These items travel by road freight only and cannot be sent by air. Transit times to interstate, regional and remote destinations are longer than for standard parcels.
- Some remote and offshore locations cannot be serviced for lithium battery freight. We will advise you before dispatch if this affects your delivery address.
- Customers must not return batteries or battery-powered goods by ordinary post. If a return is approved, we will arrange compliant freight — please contact us first.
Delivery Timeframes
Estimated delivery dates are calculated from the time the order is collected by the carrier, not from the time the order was placed. The following are estimates only and may vary by carrier:
- Express Post: 1 to 3 business days for metropolitan areas, up to 6 business days for regional areas.
- Standard Post: 4 to 10 business days.
- Large mobility equipment (road freight): 3 to 7 business days for metropolitan areas, and 7 to 14 business days for regional and remote areas.
- Please allow a further 3 business days for delivery to remote areas.
Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays. There are limitations on all carrier networks, and some remote addresses are not serviced door-to-door — in these cases the carrier will deliver to a local depot or Australia Post office and you will be contacted to collect your goods. Some remote locations, such as islands, are accessible only by boat, and normal shipping times do not apply.
- Delivery dates are estimates only. We will do all we can to deliver within the estimated dates, but public holidays and peak periods may make this impossible.
- We reserve the right not to accept an order, or having accepted an order, to cancel it if we cannot supply the goods.
Damaged or Lost Deliveries
Please inspect your delivery on arrival. If the outer packaging is severely damaged, you may refuse the delivery.
Transport damage must be reported to us within 5 days of delivery, with photographs of the damage and the packaging, so that we can lodge a claim with the carrier within their claim window. Claims reported after 5 days may not be able to be pursued.
Any damaged or lost orders are subject to an investigation carried out by the carrier. This investigation can take up to 10 business days, and we must allow the carrier to complete it before taking further action on the whereabouts of a parcel.
All Other Parcels and Products
Subject to the terms of any order, if we cannot supply all items you will be contacted and the remainder of the order will be shipped.
Where the size of an order exceeds packaging restrictions, it may be sent in multiple parcels with multiple tracking numbers. As a result, the complete order may not arrive at the same time.
Last updated: August 2026