Shipping policy

General Information

As our customer, you must ensure that the correct delivery address is entered at checkout, as parcels that are returned to Tynor Australia as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.

Shipping

Delivery estimates

At Australian Healthcare Supplies (AHS), we are committed to providing fast and reliable shipping to all of our customers. We offer a range of shipping options to meet your needs, including standard, express, and priority delivery.

We aim to have all Australian orders shipped the same day if placed before 10 am (AWST). The estimated delivery date depends on your delivery address and is calculated from the time when the order is picked up by the courier company and not from the time the order was placed. The following are estimates only, and may vary based on the courier:

  • Toll Priority- 1-2 Business Days.-Please allow for a further 3 business days (in addition to the above) for delivery to remote areas as an estimate only.
  • Express post: Once your order has been dispatched, shipping will take an estimated 1 to 3 business days for metro areas and up to 6 business days for regional areas.
  • Standard mail- Once your order has been dispatched, shipping will take anywhere between 4 to 10 business days.

Please note, that delays may occur around Christmas, Easter, and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and you will be contacted to collect your goods. Some remote locations such as islands can only be accessed by boat therefore normal shipping times do not apply.

  • Australian Healthcare Supplies (AHS) will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for a variety of reasons. If you are experiencing a longer than usual delay, please first enquire about your missing package at your local post office.
  • Tynor Australia reserves the right not to accept an order or having accepted an order, to cancel an order if it cannot supply the goods within the order.
  • Any damaged or lost orders are subject to an investigation carried out by the courier company. This investigation can take up to 10 business days and we must allow the courier company to complete their investigation before we can take any further action into the whereabouts of the parcel.

*Free shipping thresholds are subject to change at any time, including but not limited to promotional and sale periods. Any changes will be communicated via email and on the website at the time.