Refund policy
Our returns policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes or limits any consumer guarantee under the ACL. Full details: tynor.com.au/pages/return-policy.
Change of mind
- Returns and exchanges must be requested within 30 days of purchase (30 days from delivery for NDIS, plan-managed and third-party funded orders).
- Items must be new, unworn, unwashed and unused, in original packaging with tags intact.
- A restocking fee of up to 15% may apply. It does not apply to faulty goods.
- The customer pays return postage.
Non-returnable items (unless faulty)
For hygiene and safety reasons we can't accept change-of-mind returns of hernia belts, braces and supports worn next to the skin, compression garments, cervical pillows and bedding accessories, fracture aids, heating pads and cold packs, needles and syringes, PPE, special or custom orders, items marked non-returnable, or any opened or used product.
Electric wheelchairs, scooters and large equipment
Contact us before returning: we arrange compliant freight after approval. Items must be complete with batteries, chargers, accessories and original packaging. Items used beyond reasonable inspection can't be returned for change of mind.
Faulty or damaged items
Faulty goods are inspected and handled under the Australian Consumer Law. Report transit damage within 5 days of delivery with photos.
How to return
Do not send any item until your return is approved. Lodge a request at tynor.returnscenter.com. We aim to respond within 48 hours and process approved refunds within 5 business days of receiving the item.
Questions: sales@tynor.com.au · (08) 6186 0001