Tynor Australia Returns Policy
Our returns policy is in addition to your rights under the Australian Consumer Law, because we want you to be satisfied with your purchase. Please read the following carefully so you are fully aware of your rights under this policy and our obligations to you.
How to Return or Exchange Your Order
If you wish to return or exchange your order for a different size, colour or style, please follow the steps below:
- The product must be returnable as per our returns policy.
- You must return or exchange it within 30 days of the purchase date.
- All returned or exchanged items must be new, unworn and unwashed.
- All tags and packaging must be undamaged and in a resalable state. If the tags have been removed or you no longer have the original box, we are unable to accept the return or exchange.
- It is your responsibility to ensure the goods are packaged with reasonable care so they reach us in a fit and proper state.
You can open a return or exchange request using the link below:
Open a return or exchange case
The fastest way to receive a different size is to place a new order for the size you need, then return the original item for a refund. We will process your refund as soon as we receive and inspect the original item.
For any queries relating to your return, please email sales@tynor.com.au.
Returns & Change of Mind
Tynor Australia is under no obligation to accept a return where goods are no longer required, were ordered in error, are the wrong size, are unsuitable, or are surplus to requirements. Please do not attempt to return goods without prior authorisation — we cannot accept responsibility for unsolicited returns.
Our returns window is 30 days. Returned goods must physically reach our returns warehouse within 30 days of purchase. Once 30 days have passed, we are unable to offer a refund or exchange.
To be accepted, goods must be unused and returned in their original condition and packaging. All change-of-mind returns are made at the purchaser's expense.
A 15% restocking fee may apply to change-of-mind returns, but may be waived at the discretion of Tynor Australia.
Non-Returnable Items
For hygiene and safety reasons, several types of goods cannot be returned or exchanged unless they are faulty. If you simply change your mind or make an incorrect selection, we are unable to offer a refund on these items, so please choose carefully before purchase. Special-order and custom items are also non-returnable.
Non-returnable items include:
- Hernia belts, braces and support garments worn next to the skin
- Compression garments
- Cervical pillows and bedding accessories
- Fracture aids
- Heating pads and cold packs
- Needles and syringes
- Gloves, masks, gowns, face shields, hand sanitiser, alcohol wipes, hand wash, sneeze guards and PPE kits
- Special or custom orders
- Any item marked as non-returnable
- Opened or used products
Faulty Items
Goods returned as faulty will be inspected for a manufacturing defect. If a product is faulty, you are entitled to a remedy in accordance with the Australian Consumer Law. Where you have proof of purchase, we will refund the full cost of the product; without proof of purchase, we can offer an exchange for the same product. Shipping is not refunded unless the goods were sent in error.
Tynor Australia may return the product to the manufacturer to determine the nature of the fault. We reserve the right not to offer an exchange, refund or repair where the fault has resulted from misuse, neglect, or a failure to follow the manufacturer's instructions. Nothing in this policy excludes or limits any consumer guarantee that applies under the Australian Consumer Law and cannot lawfully be excluded.
Return Shipping & Charges
Please do not ship any products until your return request has been approved.
Return postage is the customer's responsibility. For exchanges or size swaps, you will also need to cover the postage for the replacement item (flat rate $15.35 for items under 250 g), or you may include a pre-paid post satchel.
To return your product, please post it to:
Returns & Exchanges
Tynor Australia
3/7 Weedon Road
Forrestdale, WA 6112
Australia
Please allow up to 48 hours for us to review your claim and respond.
When returning items, we recommend using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.
How to Lodge a Return
- To request a return, please create a return request via your account. Once lodged, we will review your request and advise whether the product may be returned. Where required, we will provide a Return Merchandise Authorisation and instructions you must follow.
- Once we receive the product, we will inspect the goods or investigate any claimed defect and, where applicable, provide a remedy. If we determine a remedy does not apply — for example, where the goods have been misused, used in an abnormal way, or not used in accordance with the manufacturer's instructions — we will reject the claim and return the goods to you. You will need to cover the cost of return shipping for any goods rejected on inspection, and we will provide instructions for this.
- We aim to process refunds and replacements within 5 business days of receiving the original product, though this may take longer depending on the item and the volume of returns in our system.
- When returning your item, please wrap the box in plastic or paper and do not affix any tape directly to the product packaging.
This policy applies to any item purchased from Tynor Australia by phone, email, website or mail, and applies to both retail and trade customers.
Effective June 2026