Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
We offer you the option to return an item for a refund on the cost price or a swap for size or a different item. The rules for returning an item are as follows and must bestrictlyadhered to:
Must not be used only tried on for size (for example - at a shoe store, you cannot buy a pair of shoes and walk in them for a day and then take them back - the same rule applies for our goods! We will NOT refund for used items!)
You must also return the packaging as well as the brace itself. Pack the packaging with care. It is needed for reselling
You will pay the return postage For exchanges and swap for size, you must also pay the postage for the replacement items (Shipping Flat - Fixed Rate $8.00). Alternatively, you can include a pre-paid post satchel.
30-day time limit - No returns, exchanges, or faulty item credits will be accepted after 30 days from the time of issue.
15% restocking fee- A 15% restocking fee may be applied to your refund or store credit.
Returns & Exchanges Tynor Australia 6 Babiana Link Piara Waters, WA 6112 Australia.
Please allow up to 48 hours for us to review your claim and respond.
The below conditions apply:
When seeking a return on a product, please create a return request via your account. Once lodged, we will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Merchandise Authorisation and instructions on how to return your goods, with which you must comply.
Once the product has been received we will either inspect your goods or investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
We aim to process refunds and replacements within 5 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.
When returning your item, please wrap the box with plastic or paper and do not affix any tape to the product packaging.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected.
This policy applies to any item purchased from Tynor Australia, either by fax, phone, email, website, mail. The policy applies to both retail and trade customers.
All goods returned as faulty will be inspected for a manufacturing defect. If deemed faulty, a full refund or exchange will be given as per Australian consumer law. We will refund in full the cost of the product provided you have proof of purchase, without this, we can only offer exchanges for the same product. Shipping will not be refunded unless the goods were sent in error. If you have any queries send us anemail.
Due to hygiene reasons, we cannot accept exchange or returns on the below non-faulty items so please choose carefully!
Metatarsal Pad Silicone
Medial Arch Orthosis
If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.