Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
We offer you the option to return an item for a refund on the cost price or a swap for size or a different item. The rules for returning an item are as follows and must bestrictlyadhered to:
Must not be used only tried on for size (for example - at a shoe store, you cannot buy a pair of shoes and walk in them for a day and then take them back - the same rule applies for our goods! We will NOT refund for used items!)
You must also return the packaging as well as the brace itself. Pack the packaging with care. It is needed for reselling
You will pay the return postage For exchanges and swap for size, you must also pay the postage for the replacement items (Shipping Flat - Fixed Rate $8.00). Alternatively, you can include a pre-paid post satchel.
30-day time limit - No returns, exchanges, or faulty item credits will be accepted after 30 days from the time of issue.
15% restocking fee- A 15% restocking fee may be applied to your refund or store credit.
Deliver to: Returns & Exchanges, Tynor Australia, 6 Babiana Link, Piara Waters Western Australia 6112 Australia.
This policy applies to any item purchased from Tynor Australia, either by fax, phone, email, website, mail. The policy applies to both retail and trade customers.
All goods returned as faulty will be inspected for a manufacturing defect. If deemed faulty, a full refund or exchange will be given including the cost of shipping as per Australian consumer law. We will refund in full the cost of the product provided you have proof of purchase, without this, we can only offer exchanges for the same product. Shipping will not be refunded unless the goods were sent in error. If you have any queries send us anemail.
Due to hygiene reasons, we cannot accept exchange or returns on the below non-faulty items so please choose carefully!
Metatarsal Pad Silicone
Medial Arch Orthosis
Returns postal address
Tynor Australia Attn: Returns 6 Babiana Link Piara Waters WA 6112 Australia
If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.