Dear Shirley Newell,
Thank you for sharing your feedback regarding the Knee Immobilizer 14'. We apologize for any inconvenience you experienced with the return process.
As mentioned in our Return Policy, we do have certain guidelines in place, especially regarding fracture aids like knee braces, due to hygiene reasons. Unfortunately, we cannot accept returns on fracture aids or knee braces that have been opened or used, as it is crucial to maintain strict hygiene standards for our customers' safety and wellbeing.
We understand that sizing can be a crucial aspect, and we encourage our customers to take accurate measurements before placing an order. In cases like yours, where the size turns out to be incorrect despite measuring beforehand, we recommend reaching out to our customer support team before making a purchase. They can assist you in choosing the right size and answer any questions you may have.
Kind regards,
Tynor team