I purchased a Chest Binder from Tynor Australia (Australian Healthcare Supplies) after taking the precaution of making a phonecall to them, and relying on their so-called expert advice on sizing. The product arrived one size too large and was entirely unsuitable. Despite this being entirely their error, they refused to accept a return, citing irrelevant policies and dismissing their responsibility by claiming their advice was merely 'general.'
First, they claimed the product should be used under a physician’s direction—completely unrelated to the fact that they gave me the wrong size. Then, they used a “sanitary/health” excuse to deny the return, even though Australian Consumer Law states that hygiene policies do not override consumer rights when a product is unfit for its intended purpose. Finally, they mentioned a restocking fee—something that does not apply when a refund is legally required.
This company hides behind restrictive policies to avoid taking responsibility for their mistakes. If you value your rights as a consumer, avoid Tynor Australia (Australian Healthcare Supplies) at all costs—they will not support you if something goes wrong. Before purchasing, I strongly recommend researching other customer reviews, as I have since found many similar complaints regarding sizing and product quality issues.
It is also worth noting that reviews under 4 stars, are impossible to publish. I can only imagine that this is to keep average ratings higher. Also, your review will be taken down if it is casting a particularly negative light on Tynor.
