Privacy policy

Privacy Policy

Tynor Australia Pty Ltd (ABN 39 632 237 346), trading as Australian Healthcare Supplies ("we", "us", "our"), is committed to protecting your personal information. This policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are a registered NDIS provider (registration 4050074185). We also handle personal information in line with our obligations under the NDIS Practice Standards.

1. What personal information we collect

Depending on how you deal with us, we may collect:

  • Contact and delivery details – name, email address, phone number, billing and delivery address.
  • Order details – products purchased, sizes, order history, returns and enquiries.
  • Payment information – card payments are processed by our payment providers. We do not store full card numbers.
  • NDIS and funding details – participant name, NDIS number, how your plan is managed, plan manager business name and invoice email, and support coordinator or occupational therapist contact details (if you provide them).
  • Aged care details – Support at Home / My Aged Care provider name, where you choose that funding option.
  • Health information – limited information you choose to give us so we can help with product selection or sizing, or that appears in a quote or referral.
  • Business details – for clinics, hospitals and trade customers, business name, ABN and contact person details.
  • Website information – IP address, device and browser details, and cookie data (see section 9).

2. How we collect it

We collect personal information directly from you when you place an order, create an account, request a quote, contact us, lodge a return or subscribe to emails. With your consent, we may also collect it from your plan manager, support coordinator, occupational therapist, aged care provider or other representative acting for you.

You can deal with us anonymously or under a pseudonym for general enquiries, but we need your details to supply, deliver and invoice orders.

3. Health and other sensitive information

Health information and NDIS details are sensitive information. We only collect them with your consent and only where reasonably necessary to supply products, process funded orders or answer your enquiry. We do not provide medical advice and do not ask for more health information than we need.

4. Why we use your information

  • To process, deliver and invoice your order, including invoicing your plan manager or the NDIA.
  • To prepare quotes and claim payments for NDIS or aged care funded purchases.
  • To handle returns, warranty claims, complaints and customer service.
  • To meet our legal, tax, product safety and NDIS record-keeping obligations.
  • To manage trade and wholesale accounts.
  • To improve our website and services.
  • To send marketing emails, but only with your consent. You can unsubscribe at any time using the link in any email or by contacting us.

We do not sell your personal information. We do not use NDIS numbers or health information for marketing.

5. Who we disclose it to

We only disclose personal information as needed for the purposes above, to:

  • your plan manager, the NDIA, your aged care provider or your nominated representative, for funded orders;
  • delivery providers such as Australia Post and StarTrack;
  • payment processors and fraud-prevention services;
  • our e-commerce platform (Shopify), email, IT, accounting and returns service providers;
  • manufacturers or suppliers, where needed for a warranty claim or product safety matter;
  • government or regulators, including the NDIS Quality and Safeguards Commission and the TGA, where required or authorised by law.

6. Overseas disclosure

Some of our service providers, including our e-commerce platform and email providers, store or process data overseas, including in Canada and the United States. We take reasonable steps to make sure these providers handle personal information in a way consistent with the APPs.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access to NDIS and health information is limited to staff who need it to process your order. We keep records for as long as needed for the purposes above and as required by law, then securely destroy or de-identify them.

8. Access and correction

You can ask to access the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually 30 days. If we refuse your request, we will explain why.

9. Cookies and website analytics

Our website uses cookies and similar technologies to keep your cart working, remember your preferences and understand how our site is used. You can manage cookies through your browser settings and our cookie banner. Disabling some cookies may affect how the site works.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will investigate and respond, usually within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992. NDIS participants can also contact the NDIS Quality and Safeguards Commission.

11. Contact us

Privacy Officer, Tynor Australia Pty Ltd
3/7 Weedon Road, Forrestdale WA 6112
Email: sales@tynor.com.au
Phone: (08) 6186 0001

12. Changes to this policy

We may update this policy from time to time. The current version is always available on this page.

Last updated: November 2026