I purchased a Chest Binder from Tynor Australia (Australian Healthcare Supplies) after taking the precaution of making a phonecall to them, and relying on their so-called expert advice on sizing. The product arrived one size too large and was entirely unsuitable. Despite this being entirely their error, they refused to accept a return, citing irrelevant policies and dismissing their responsibility by claiming their advice was merely 'general.'
First, they claimed the product should be used under a physician’s direction—completely unrelated to the fact that they gave me the wrong size. Then, they used a “sanitary/health” excuse to deny the return, even though Australian Consumer Law states that hygiene policies do not override consumer rights when a product is unfit for its intended purpose. Finally, they mentioned a restocking fee—something that does not apply when a refund is legally required.
This company hides behind restrictive policies to avoid taking responsibility for their mistakes. If you value your rights as a consumer, avoid Tynor Australia (Australian Healthcare Supplies) at all costs—they will not support you if something goes wrong. Before purchasing, I strongly recommend researching other customer reviews, as I have since found many similar complaints regarding sizing and product quality issues.
It is also worth noting that reviews under 4 stars, are impossible to publish. I can only imagine that this is to keep average ratings higher. Also, your review will be taken down if it is casting a particularly negative light on Tynor.
Came without rods to hold top and bottom together. After a phone call they arrived but had trouble fitting them so after sanding edges finally got all fitted. It does what I want.
The splint is true to size, very solid construction, lightweight, and as comfortable as it can be for its function. All edges are smooth, the foam has remained attached to the metal, and the strapping is well padded.
This brace is really great. It's extremely supportive in all the right places, there is a soft stretchy mesh fitted so that it is easy to put on even for kids as it stays in one piece rather then opening right up. Id highly recommend this. We bought this ourselves and showed the Dr and she said it was the best one she's seen and took down the details to be able to share with her other patients.. the delivery and communication was perfect. No issues very happy.
